Refund policy

Empire Furniture Outlet Refund and Return Policy
At Empire Furniture Outlet, we strive to ensure customer satisfaction while maintaining the highest standards for our products and services. Please review our refund and return policy below, as all purchases are subject to these terms.
1. Approval Required for Refunds and Returns
All refund and return requests must be approved by Empire Furniture Outlet. We reserve the right to evaluate each request on a case-by-case basis.
2. Cancellation and Refund Processing Fees  
Pre-Transit Cancellations: If a cancellation is approved before the item is in transit, a refund of 95% of the purchase price will be issued, with a 5% processing fee retained.  

In-Transit or Post-Delivery Returns: If a return or cancellation is approved after the item is in transit, a minimum 35% restocking fee will apply to cover handling and processing costs.  

Refund Processing: Approved refunds will be issued to the original payment method within 7-10 business days after approval. Refunds for payments made via Zelle or other non-traditional methods may require additional verification.
3. No Returns After Delivery
Once an item has been delivered to the customer’s address, all sales are final. It is the customer’s responsibility to verify that all items meet their requirements, including size, fit, and specifications, prior to purchase.
4. Custom or Special Orders
Custom or special-order items are non-refundable and non-returnable unless damaged upon delivery (subject to our damage claim policy). Customers are responsible for verifying all specifications, including measurements, colors, and materials, before placing a custom order.
5. Delivery Verification
Upon delivery, customers are responsible for inspecting the item(s) for accuracy and condition before signing for receipt. Signing for delivery confirms that the item matches the order and is free of visible damage, unless reported within 72 hours per our damage claim policy.
6. Delivery Delays
Empire Furniture Outlet is not liable for delays caused by factors beyond our control, including but not limited to shipping carrier issues, weather conditions, or other unforeseen circumstances.
7. Damage Claims
If an item is damaged during delivery or upon receipt, customers must report the damage to Empire Furniture Outlet within 72 hours of delivery. Upon verification, Empire Furniture Outlet will cover the cost of repair or replacement for approved claims. Failure to report damages within 72 hours may result in the denial of the claim.
8. Warranty Information
Empire Furniture Outlet does not provide warranties on its products. However, if the manufacturer offers a warranty, we will assist customers in exercising their rights under the manufacturer’s warranty terms.
9. Service Area
Next-day delivery is available for customers in Dallas-Fort Worth, Frisco, and surrounding areas. Shipping is provided throughout Texas. Contact us to inquire about delivery options and availability.
10. How to Submit a Refund or Damage Claim
To request a refund or report damage, please email info@empirefurnitureoutlet.com or message us via Facebook or Instagram with your order number, first and last name,a detailed description of the issue, and any relevant photos (for damage claims). Requests must be submitted within 72 hours for damage claims or within the approved timeframe for cancellations. Our team will review your request and respond within 1-2 business days.
Contact Us
For questions or to initiate a refund, return, or damage claim, please contact our customer service team at info@empirefurnitureoutlet.com or message us on Facebook  Instagram. We appreciate your understanding and cooperation with our policies.